Naumen Service Desk & ITSM 365

Naumen Service Desk & ITSM 365 app is the ultimate solution for working on the go. With this app, you can effortlessly manage requests and tasks right from your smartphone. The app is designed for both support service and field engineers, allowing them to register requests, change statuses, and even add files and photos using their camera phones. For managers, the app provides a convenient way to control team workload, initiate new tasks, and participate in approvals. Meanwhile, users can easily create requests, check their status, and access the knowledge base for more information. With its adaptability and easy configuration, Naumen Service Desk & ITSM 365 app ensures a seamless and efficient workflow for everyone.

Features of Naumen Service Desk & ITSM 365:

⭐️ Register, track, and manage requests: Easily create and handle requests on your smartphone screen. Keep track of their status, assign responsible employees, and make necessary changes.

⭐️ Mobile functionality: Capture and attach files, comments, and photos using your smartphone's camera. Use geolocation to navigate to client addresses and service locations. Scan barcodes to monitor and inventory equipment.

⭐️ Push notifications and full text search: Stay updated on all important events with push notifications. Use the full text search feature to easily find requested information and other useful materials.

⭐️ Team workload management: For managers, conveniently oversee the workload of your teams. Initiate new tasks, participate in approvals, and comment on decisions.

⭐️ Accessible information offline: View previously opened cards, add comments, and perform event actions even without an internet connection. Access critical information anytime, anywhere.

⭐️ Multiple account support: Seamlessly switch between the app and external IT systems with multiple account integration.

Conclusion:

With its user-friendly interface and powerful features, you can easily register requests, track their status, and manage tasks directly from your smartphone screen. Naumen Service Desk & ITSM 365's adaptability to your specific business needs and easy configuration options make it a must-have for professionals seeking a convenient and efficient way to work with service desk requests. Download the app now to enhance your productivity and streamline your workflow.