Ivuo

Ivuo helps the customer have a clear and transparent tracking of the activities carried out in their repair, fostering trust and satisfaction in the Center's service. Furthermore, the app facilitates communication between the operations staff and the customer by enabling easy sharing of the inspection report through various communication channels. With the app, the repair process becomes more efficient, transparent, and satisfactory for both the Service Center and its customers.

Features of Ivuo:

> Digital Checklists: Ivuo enables advisors, technicians, or operational staff to complete a digital checklist where they can prioritize items, track progress in a process, and capture photos and videos to document the status.

> Report Generation: Once the checklist is completed, the app automatically generates a detailed report that includes all activities performed, budgets, images, and videos depicting the condition of the item under repair.

> Customer Communication: Ivuo facilitates communication with the customer by allowing the inspection report to be shared via WhatsApp, SMS, and email. This ensures clear and effective communication with the customer, providing them with a comprehensive view of the status of their item in repair.

> Adaptability to Service Center Processes: Ivuo easily adapts to the processes of the Service Center, allowing digitalization of each stage through its checklist creation, process, and activity functionalities. This ensures efficient management of services provided by the center.

Tips for Users:

> Utilize the prioritization feature: Make use of the option to prioritize items on the checklist to highlight the most important aspects to consider during the repair.

> Capture visual evidence: Remember to take photos and videos to document the condition of the item under repair. These visual proofs are valuable for both the inspection report and keeping the customer informed about the repair progress.

> Utilize customer communication: Take advantage of the options to share the inspection report via WhatsApp, SMS, and email to keep the customer informed quickly and conveniently. This will strengthen the client relationship and build trust.

Conclusion:

Ivuo is an application that provides an efficient and digitized solution for managing repair activities in a Service Center. With its key features such as digital checklists and report generation, Ivuo facilitates the recording and tracking of repairs, enabling clear and effective communication with the customer. Moreover, its adaptability to Service Center processes ensures efficient management of services provided. Download the app now and optimize repair management in your Service Center.